DABASEK EDU Refund Policy

Thank you for shopping at DABASEK EDU

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at (admin@dabasekedu.co.za) and send your item to:

DABASEK EDU
8 Tongaat street
Stellenbosch 7600

Exempt Goods
The following are exempt from refunds:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28  days.

Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at (admin@dabasekedu.co.za)

Returns Shipping

Please all products for returns must be sent to the following Address:

DABASEK EDU
8 Tongaat street
Stellenbosch 7600

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

It is your responsibility to ensure that all return items shipped to us is received by us. Kindly note, we cannot guarantee that we will receive your returned item.

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